FAQs

What Should I Do If My Order Arrives Damaged?

If the damage is found while the shipping carrier is on site, please DO NOT accept the package and refuse delivery. Please contact us to arrange a re-shipment.

If the damage is found after the package has been delivered, please DO NOT install the item. Please contact us and provide photos so we can process a replacement.

Unfortunately, as freight carriers only allow a limited time to file freight claims, damages reported after 30 days will not be honored. Additionally, once a defective item is installed, we may not be able to provide a replacement.

Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

What payment methods are accepted?

• PayPal

How Do I Check The Current Status Of My Order?

If you created an account when placing your order, or placed it using an existing account, log in to your account and click on Order History.

If you placed your order as a guest and did not create an account, use the Find My Order tool to track your order.

How Do I Return An Item?

If you were inadvertently shipped a product different than the one you ordered please contact us within 48 hours of receiving the product. We will provide a Return Authorization Number, arrange for the return shipment and have the correct product shipped free of charge. For more detailed information on other types of returns please refer to our return policy.